All orders, once placed and accepted, take 10-15 business days to be processed before being shipped out to you. During sales, orders may take 15-20 business days. Custom orders take 20-25 business days. The time your order takes to be delivered to you is dependent on the mail service and is not controlled by PBC.
Any delays on our end will be communicated to you.
Excludes Pre-sale Items & Merch.
(Merch include items that may be processed by third party vendors. As such, allow for a minimum of 2 weeks for your order to be processed and delivered. Orders including stickers and Merch will be shipped separately!)
Returns, Refunds and Exchanges
If there is an issue with your order, please contact us via email at firstname.lastname@example.org and we will reach out to you for further information.
In the case of a refund, the item purchased must be returned to PBC in its original condition before a refund can be processed. There are no exchanges offered at this time.
Unfortunately, due to the nature of digital products, we can not offer any refunds/exchanges on digital purchases.
Are your items handmade?
Majority of the items listed on the site are handmade unless otherwise stated. Some of our products are sub- contracted and then finished by PBC.
All items are for personal use only and are not to be resold without expressed consent from PBC.
Props do not accompany products and are not for sale. They are included purely for photo staging purposes.
For more details on our planners & notebooks/journals click here.
—note that colors may look differently due to screen settings—
How are your items packaged?
At PBC, we try to be environmentally conscious and try to eliminate as much plastic from our product when possible. We incorporate other mediums to wrap our items to ensure that they arrive to you in pristine condition from our end.
We are aware that the mail service may be a bit rough on packages at times so we also keep this in mind as well when packaging our products.
We are proud to state that our stickers/notepads are packaged using eco-friendly clear bags!!
Notebook, Journal and Planner Sizes?
Our Journals, Weekly Agendas and Monthly Planners currently measure 7 in by 9 in.
Our Notebooks and Journal sizes are explained in-dept. on our Planners/Notebook/Journal Sizing page.
We obtain our artwork from a variety of sources. Some of our artwork must be credited to SandiaDesign and their amazing work!
Can items be customized?
Listings will indicate whether the product can be customized via the options given. If you are interested in personalizing a product, you can fill out the “custom order” form on the home page providing all the details.
US & International orders are delivered via USPS registered mail.
International Shipping: Estimated 4-6 weeks due to the pandemic.
Trinidad and Tobago clients are via TTO courier service for stickers and pens. Merch items are not applicable for the TTO shipping option. Any Trinidad and Tobago order containing Merch and using the TTO shipping option will be cancelled!
Please note that foiling is a delicate process and as such, there may be some imperfections of sheets. PBC will aim to limit these from occurring.
Any inquiries can be forwarded to our email at email@example.com. Please allow 24-48 hours for a response.
Monday - Friday: 9am to 5pm
Payment methods offered are Shopify payments and Paypal.
Send us an email with the details or fill out the Contact us form. (emails/messages are usually responded to within 24-48 hours.
PBC reviews the request and discussion commences where applicable.
The idea/concept is agreed upon and contact and billing details are forwarded.
Once submitted, a listing will be created and clients can check out via the site and make their payment.
Order enters processing phase. (see processing time above)
Order completed and mailed. (see processing time above)
Happy Client when you receive your item/s.
Please allow 24-48 hours for a response.